Buyer Care


Inserting an Order

We settle for Visa, Mastercard, American Specific, Uncover, JCB, and Diners Membership. You may also pay with PayPal, Apple Pay, or Google Pay.

Since Design Milk is predicated within the US, we’re required to cost gross sales tax in our residence state of Ohio. We may additionally be required to cost gross sales tax in different states, relying on financial nexus legal guidelines. Gross sales tax is robotically calculated throughout checkout.

If you happen to discover one in every of our merchandise for a lower cost someplace else, we’ll do our greatest to match it. To get a value match, please attain out to us by our contact kind earlier than putting your order.

We sadly can not off reward wrap or customized reward messages right now.

Transport

We solely ship to the U.S., Canada, and Mexico.

Transport is robotically calculated at check-out primarily based in your location and the placement your venture is transport from.

We assist and symbolize small, unbiased manufacturers and makers and in the event you order from a number of manufacturers, your transport charges could improve to cowl the expense of transport from every of those particular person makers.

We provide free transport throughout the Continental United States for many orders $50 or extra, after any reductions have been utilized (*some exclusions could apply). If you happen to’re positioned within the contiguous United States and also you order $50+ from certified designers inside the US, free transport might be robotically utilized at checkout.

Transport to Alaska, Hawaii, Canada, and Mexico is $25  

Native import duties and taxes could also be requested primarily based on particular person merchandise, supplies, or value thresholds. These fluctuate by nation. We’re unable to foretell or cost them prematurely and won’t be accountable for them ought to they be requested by the order receiving nation. 

We don’t ship to PO Packing containers/APO/FPO addresses. Because of the nature of our enterprise, objects could arrive in a number of packages.  

Some merchandise are made-to-order, please reference particular person product pages for manufacturing/transport lead instances on made to order objects. 

Customer support hours are 9am-6pm EST Monday – Friday.

We provide free transport for many orders $50 or extra shipped inside the US. If you happen to’re positioned within the contiguous United States and also you order $50+ from certified designers inside the US, free transport might be robotically utilized at checkout on orders $50 or extra after any reductions have been utilized.

At the moment Design Milk solely ships to the U.S., Canada, and Mexico.

As a result of we work instantly with unbiased designers world wide, supply instances could fluctuate. Please test the processing time on the product web page for how lengthy the designer wants to arrange your merchandise for cargo. Whenever you try, you will see a transport estimate that may point out how lengthy it is going to take in your merchandise to succeed in you after it is shipped.

Returns

We provide a 14-day return coverage from the date you obtain your order.

We’ll settle for returns on eligible merchandise for a refund within the unique type of fee or retailer credit score, minus the price of return transport.  

All returns have to be initiated with our Buyer Service Staff inside 14 days of the day you obtained the product and shipped to us inside 7 days of receiving a return label. All returned objects have to be in new and unused situation, with all unique tags and labels connected.

NOTE: Smoking equipment, customized merchandise, made to order merchandise, face masks, and private care merchandise should not eligible for returns.

Our merchandise are sometimes customized made by unbiased designers from world wide. We’ll do our greatest to work with you need to there be an issue, though some objects should not eligible for return. These exclusions are detailed out on particular person product pages.

To start out the method of your return, or in case your merchandise arrives broken, please attain out to us by our contact kind or name 1-877-546-0816 M-F 9am to 6pm EST inside 14 days of receiving your order to acquire a Return Merchandise Authorization (RMA) kind. After receiving a RMA quantity, place the merchandise securely in its unique packaging together with the return kind offered, and mail your return the merchandise to the handle offered by our Buyer Service Staff.

Refunds are issued as soon as the product is obtained and might be made within the unique type of fee. Bank card refunds could take as much as 14 days to course of.

Customer support hours are Monday – Friday 9am – 6pm EST. Please enable us as much as 24 hours for us to reply.

We’re sorry about that! Contact us by our contact kind or name 1-877-546-0816 M-F 9am to 6pm EST and we’ll kind it out.

We work with unbiased designers and makers from world wide, so we aren’t presently in a position to course of exchanges until you obtain a broken, faulty, or incorrect merchandise.

Different Stuff

We scour the globe for the greatest of recent design—every part in our store is one thing we love. If you wish to share your merchandise with us, ship us an e-mail at manufacturers@design-milk.com.

You’ll be able to learn our full privateness coverage proper right here.

You’ll be able to attain our staff by our contact kind or by calling 1-877-546-0816 M-F 9am to 6pm EST with any questions.

We personally love all the skincare, private care, and wellness merchandise on Design Milk, however needless to say any statements about their results have not been evaluated by the Meals and Drug Administration. These merchandise should not meant to diagnose, deal with, remedy, or forestall any illness.



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