Epson says pad saturation behind ‘finish of service life’ alert • The Register


Epson has clarified the dread “finish of service life” inkjet printer warning with an up to date assist web page directing customers to its Upkeep Reset Utility after critics complained about repairability.

At problem are ink sponges inside the printer that absorb ink that will get squirted out throughout processes reminiscent of cleansing cycles. In keeping with Epson, these sponges can get saturated over time. “Relying on the extent of use,” the corporate said in a assist web page up to date final week, “the product could attain a situation the place passable print high quality can’t be maintained, or parts have reached the top of their usable life.”

It is a bit much less blunt than the corporate’s earlier try to clarify the message and sudden refusal of its merchandise to print, the place it stated: “This message is a warning that sure elements have reached the top of their usable life and that your printer will not work till it’s serviced.”

Naturally, Epson can be delighted to recycle the outdated printer and promote prospects a brand new one, however those self same prospects are understandably a bit disgruntled, judging by threads on Reddit and Slashdot.

To make issues worse, the style through which the {hardware} measures the saturation of the pads seems to be little greater than a counter, which might be reset to increase issues a bit utilizing Epson’s Upkeep Reset Utility (for Home windows solely – no macOS model is out there) earlier than the hammer blow of “Service is required” comes down.

Epson’s unique assist put up suggested getting the printer serviced at an Licensed Buyer Care Heart, however warned: “It might be extra economical to buy a brand new Epson product.”

In its replace, it advises customers to contact it about its “low-cost ink pad substitute service” or cart the system off to an area licensed technician to switch the ink pad “and lengthen the usage of the printer.”

Definitely, there are not any finish of on-line guides on how a consumer, armed with a screwdriver and a little bit of braveness, can change out pads themselves. Resetting that counter, nevertheless, could be a little trickier. We might be shocked if there aren’t some legal professionals trying thoughtfully at merchandise that render themselves unusable after a time period, and (initially not less than) recommend shopping for a substitute.

It would not be the primary run-in Epson has had over the ink in its printers. A category-action lawsuit was lobbed on the firm in 2019 after it was alleged a firmware replace stopped printers utilizing third-party ink. There have additionally been issues reported with its ink subscription service.

Breaking a complete system as a result of some sponges is likely to be saturated is a formidable transfer, even for an inkjet printer producer. Whereas Epson has taken some steps to calm prospects, the core problem stays: even when a consumer manages to vary the pads, resetting the magic upkeep counter inside ought to both occur routinely, if the printer is certainly measuring saturation, or through a easy, repeatable utility.

We have now contacted Epson for remark. ®


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