- Contacting Fb straight might be tough, as the corporate doesn’t settle for cellphone requires buyer help.
- There are a selection of e-mail addresses to which you’ll be able to ship questions or points, however the responses might be sluggish and are not assured, both.
- Utilizing the platform’s personal Assist Middle to ship messages to Fb might be probably the most dependable strategy to join with the corporate to report a difficulty.
Do not trouble attempting to name Fb.
When you dial both of the Palo Alto-area cellphone numbers you may simply discover for the social media mega platform through on-line search (these are 650-543-4800 and 650-308-7300, for the file), you may get a recording. It should speak you thru a sequence of menus, every choice of which can finally direct you to ship an e-mail to an acceptable account. These embody press@FB.com for media inquiries and information@FB.com for regulation enforcement considerations.
However if you happen to hit 1 for customer support? The recording will direct you to click on the phrase “Assist,” saying that it is “discovered on the backside of any Fb web page.” This is the factor: it is not. In actual fact, if you happen to’re in your most important Fb feed, there isn’t any “backside” of the web page. Right here are some things you are able to do as an alternative.
Contact Fb buyer help
If you wish to contact Fb, you may first have to log into your account. Then search for on the high proper nook of the display. There, you may see a bit query mark inside a darkish circle. Click on it, then from the dropdown menu, choose “Report a Drawback.”
One other menu will pop up that options 4 clickable choices. These are:
- Basic Suggestions
- Cost Subject
- One thing Is not Working
- Abusive Content material
If you’re reporting hate speech or an issue along with your account like, say, issue importing images, you may know the place to go. (“Abusive Content material” for the hate, “One thing Is not Working” for the add situation, e.g.). However for extra basic customer support inquiries Fb is quite inscrutable.
You may attempt sending a message by means of the “Basic Suggestions” hyperlink, however the firm makes it clear that will not essentially get you a reply, stating: “Although we won’t overview and reply to each submission, we do use suggestions like yours to enhance the Fb expertise for everybody.”
Your finest wager could also be to do an finish run across the people from Fb itself, and as an alternative go to the Assist Group and asking different platform customers like your self.
Ask the Fb Assist Group a query
Fb; Enterprise Insider
From any Fb web page, once more click on that query mark on the high proper of the web page. On the high of the dropdown menu you may see the phrases “Assist Middle.” Click on there.
On the Assist Middle web page, scroll down so far as you’ll be able to. On the left close to the underside of the web page, click on “Go to Assist Group.”
You can be taken to a web page the place plenty of questions have already been answered, however the place you may also publish your individual query. On the high proper of the Assist Group web page is a grey field with the phrases “Ask a Query.”
Hit that hyperlink. On the subsequent web page, select the proper Matter and Sub-Matter, then kind your query. Now it is time for some ready. No matter the place you posted your question, you’ll be able to go to your “Assist Inbox” from the menu that drops down from that very same query mark to see if anybody, be it a useful group member or precise staffer, has determined to present you a hand.
Contact Fb through different social media platforms
One other strategy to try to attach with Fb is to achieve out to them by means of or point out them on one other social media platform. You may ship a direct message to FB through Twitter or use their @Fb Twitter account in a Tweet you publish. If it will get sufficient traction, they’ll probably see it.
So can also you strategy through Instagram, together with Fb in a publish, however except you get numerous love on that snap, likelihood is you are higher again on the Fb Assist Middle.