Mum of two compelled to desert dwelling for SEVEN weeks after Whirlpool washer went up in flames

A MUM-of-two and her household have been compelled out of their dwelling for SEVEN weeks after their Whirlpool washer caught fireplace and broken their dwelling.

Louise Yusuf, 48, from Meopham in Kent placed on a standard wash again in April when 5 minutes later the machine began smoking and burst into flames.

 The machine caught fire in the middle of a normal washing cycle


The machine caught fireplace in the course of a standard washing cycleCredit score: Louise Yusef

The assistant supervisor, says it is simply fortunate she was at dwelling and in a position to name the fireplace brigade earlier than issues received worse.

She informed The Solar: “We needed to run exterior in our pyjamas and we may see black smoke popping out of the facet of the home and I assumed, oh my gosh, this could possibly be the home.

“Usually, I’d placed on the washer on a timer and exit buying – god solely is aware of what might need occurred if I might performed that.”

Louise says she’d had the Hotpoint machine – one among Whirlpool’s manufacturers – for about 18 months and she or he not had any issues with it till that day.

 Louise Yusuf says she still hasn't had an apology after her Hotpoint washing machine went up in flames


Louise Yusuf says she nonetheless hasn’t had an apology after her Hotpoint washer went up in flamesCredit score: Louise Yusef

However as quickly because it began smoking she received her two youngsters aged 14 and 19 out of the home and referred to as the fireplace brigade. Her husband was at work on the time.

And whereas the fireplace did not unfold to the remainder of the home, it did soften the primary fuse field, which needed to be mounted, and broken the boiler, which had to get replaced.

With the electrical energy and water unsafe to activate, the household had no alternative however to maneuver right into a lodge for seven weeks.

Fortunately, Louise had dwelling insurance coverage which coated the price of the lodge and different bills, in addition to a alternative washer.

However whereas this will sound like a dream, Louise says it was something however.

 Louise's house suffered from smoke damage and the electrics and boiler all needed replacing


Louise’s home suffered from smoke harm and the electrics and boiler all wanted changingCredit score: Louise Yusef

She mentioned: “Fortunately I used to be insured, so every part has been coated. Nevertheless it’s been an enormous disruption.

“There was the additional travelling to and from the lodge and colleges and work, which was about 10 miles additional away – in addition to take time without work work to type every part out.

“We additionally could not prepare dinner our personal meals or wash our personal garments, which meant we needed to take all our laundry to a launderette.

“Whirlpool nonetheless hasn’t informed us what went fallacious or apologised for it. I’ve solely been provided a alternative washer, which given it was the identical mannequin, I did not need as I used to be nervous about it being harmful.”

The hearth additionally broken the microwave and tumble dryer, which have been each within the utility room.

As well as, the household needed to have carpets changed of their corridor and have the partitions repainted because of the smoke harm.

That they had been hoping to place their property available on the market however their plans to maneuver to a brand new dwelling have been put in maintain till the adorning is completed.

Louise mentioned: “We will not put the home again available on the market but as no-one will wish to purchase a broken home.

“We could possibly be in a pleasant new dwelling, however Whirlpool has put a cease to that.”

 Luckily Louise was covered by her home insurance


Fortunately Louise was coated by her dwelling insurance coverageCredit score: Louise Yusef

Whirlpool informed The Solar that every one its merchandise meet regulatory and security necessities.

Louise simply hopes that sharing her story will assist others to take precautions when utilizing their home equipment.

“I don’t need it occurring to anybody else,” she mentioned.

“I’ve warned all my family and friends to not put their machines on in a single day or whereas they’re out.

“All my pals went into shock after I informed them because it’s made them realise that this might occur to anybody.”

In a press release the Whirlpool company mentioned: “We perceive that it is a troublesome time for Mrs Yusuf and her household.

“Our prospects’ security is our primary precedence which is why we take each incident report extraordinarily significantly.

“We’re within the strategy of investigating the incident, subsequently we’re unable to remark right now.

“The mannequin in query just isn’t a part of a security marketing campaign subsequently customers can proceed to make use of these home equipment safely.

“All of our merchandise adjust to all relevant regulatory and security necessities and requirements, and are topic to our personal rigorous high quality management processes.”

Simply final month Whirlpool lastly recalled as much as 800,000 defective Creda, Hotpoint, Indesit, Proline and Swan tumble dryers that would catch fireplace, some 4 years after security considerations have been first raised.

The federal government had put strain on the producer to not simply repair fault machines however to additionally change them with totally different fashions and supply refunds.

Observe the recommendation within the field beneath to examine in case your machine is a threat. Whether it is, you need to contact the corporate on 0800 151 0905 for the UK or 1800 804320 for Eire.

You also needs to unplug the machine instantly till it is mounted or changed.

Is your dryer on the defective listing?

HERE’S methods to know in case your dryer is on the defective listing:

Whirlpool, which owns the Hotpoint manufacturers, says it has recognized a possible concern with two varieties of tumble dryers manufactured between April 2004 and September 2015.

The affected manufacturers are:

  • Hotpoint
  • Indesit
  • Creda
  • Swan
  • Proline

Non-affected machines could have a inexperienced sticker on the within of the dryer door or reverse of the machine.

In case your machine would not have a inexperienced sticker, you could examine if it is defective. You are able to do this by finding the serial code and mannequin quantity (discovered on the again of the dryer or on the again of the dryer door) and coming into it onto the net checkers at or or

Alice Beer talks in regards to the Whirlpool washing machines defect

We pay in your tales! Do you’ve gotten a narrative for The Solar On-line Cash staff? E mail us at

Supply hyperlink