The Buyer Contact Centre is presently receiving a excessive quantity of telephone calls and emails so it might take us just a little longer to answer your enquiry. We’ll get again to you as quickly as we will and thanks on your endurance.
Earlier than you contact us, our incessantly requested questions might present the solutions you’re searching for. For details about coronavirus (COVID-19) together with signs, testing, vaccination and staying at residence, go to the NHS web site. You may also discover steering and help on GOV.UK.
NHS Check and Hint – when you’ve got a query about NHS Check and Hint together with testing for COVID-19 and check outcomes you may get assist by visiting the Check and Hint Digital Service or by calling 119.
For assist from a GP, go to your GP surgical procedure’s web site, use a web based service to contact your GP, or name the surgical procedure.
For pressing medical assist, use the NHS 111 on-line service, or name 111 if you’re unable to get assist on-line.
For all times-threatening emergencies, name 999 for an ambulance.
There’s extra details about getting medical assistance on the NHS web site.
Buyer Contact Centre
NHS England commissions or buys major care providers. For instance GPs, dentists, opticians, and pharmacy providers. We additionally fee well being and justice, navy well being providers plus some specialised providers.
We are able to advise you find out how to entry, give suggestions or make a grievance concerning the providers we fee. If you’re pondering of creating a grievance, please learn the next essential data earlier than you contact us:
Companies not commissioned by NHS England and NHS Enchancment
NHS England doesn’t fee secondary care (apart from Specialised Companies and hospital dental providers).. This contains hospital care, NHS 111 providers, psychological well being providers, out-of-hours providers and neighborhood providers akin to district nursing. These providers are commissioned by Scientific Commissioning Teams (CCGs). In case you want recommendation about accessing secondary care, it’s best to contact your native CCG. Yow will discover their contact particulars utilizing the service finder on the NHS web site.
The best way to contact NHS England and NHS Enchancment
Members of the general public, sufferers, and their representatives ought to contact our Buyer Contact Centre.
If it is advisable communicate to somebody about NHS Check and Hint (together with testing for COVID-19 and check outcomes), reserving or amending a vaccination appointment, or the NHS COVID Move, please name 119. Please don’t name the 0300 quantity under as we’re unable that will help you.
You possibly can contact us by:
Phone: 0300 311 22 33
E mail: firstname.lastname@example.org
Common Submit (together with complaints, however not authorized proceedings): NHS England, PO Field 16738, Redditch, B97 9PT
Our Buyer Contact Centre opening hours are 9am to 3pm Monday to Friday, besides Wednesdays once we open on the later time of 9.30am. We’re closed on financial institution holidays.
Major care suppliers and different NHS organisations can discover regional contact particulars on the NHS England regional staff pages.
Company enquiries: please telephone the NHS England switchboard on 0113 825 0000
Please don’t ship detachable media to the Buyer Contact Centre, for instance CDs, DVDs, SD playing cards and reminiscence sticks. Attributable to safety measures in place we’re unable to entry data acquired in these codecs. Any detachable media will likely be returned to the sender, or securely destroyed if we don’t maintain the sender’s particulars.
Prospects who’re deaf, onerous of listening to or speech impaired can contact us utilizing the Subsequent Era Textual content (NGT) service. Yow will discover extra data on the NGTS web site.
To name us utilizing the Subsequent Era Textual content service, dial 18001 adopted by 0300 311 22 33.
Freedom of knowledge requests
Learn how to make a freedom of knowledge request.