There may be aid in sight for cable and DTH subscribers, who’ve been struggling to pick out the best channel package deal and pay just for these channels that they watch.
TRAI has tried to make that course of simpler by telling DTH and cable TV operators to permit subscribers to alter their channel lists by merely sending an SMS.
And, the adjustments must be carried out by all operators inside 15 days, in what would look like a Diwali reward from TRAI.
The transfer comes days after a number of customers, in response to a session paper, wrote to TRAI about how their cable payments had elevated sharply post-NTO.
In response to TRAI’s newest notification, the request so as to add or drop a TV channel must be met inside 72 hours.
Info on the method of dropping or including a channel will quickly be obtainable on Channel No. 999 in your tv, be it a DTH service or neighbourhood cable TV.
Channel No. 999 gives you all the data relating to channel pricing and the method of including or dropping channels.
Operators shall be pressured to ship a compliance report by the tip of the month to the regulator.
TRAI has issued a template that must be adopted by all operators with regards to displaying info of Channel No. 999.
Display 1 of the channel, which has to final at the very least 30 seconds, can have the url of the operator web site, the toll-free quantity, and a hyperlink to obtain their cell apps.
The following display will describe the method of including or dropping channels.
Operators may also must put up a display that will present a listing of free-to-air channels, in addition to pricing of all of the paid channels. Channel packs of broadcasters and operators may also be obtainable on this channel.
TRAI has additionally advised Distribution Platform Operators or Cable and DTH operators to make sure that customers are in a position to modify the record of their channels on the Trai app, regardless of who’s offering the cable of DTH service.
“Authority is mandating the DPOs to permit the customers to entry channels/ bouquets obtainable on its platform and have ease m collection of channels and bouquets (addition/ deletion) of their selection, view their subscription and modify the identical via the TRAI’s APP /Portal by sharing APIs with TRAI,” TRAI mentioned in a notification on Wednesday.
The rationale to make the change as per TRAI is the continuation of points associated to channel choice by customers after the brand new tariff order was issued by Trai. “To make sure correct implementation of the brand new framework, TRAI has made variety of efforts corresponding to collection of conferences with Distribution Platform Operators (DPOs), publicity in digital and information media, interactions with buyer teams and so forth. Regardless of this, TRAI was in receipt of a number of complaints from the customers that they aren’t ready to decide on the TV channels conveniently on the internet portal/ apps of the DPOs,” Trai mentioned within the notification.
Tips on how to add/ drop channels
So as to add a channel, a subscriber might want to kind ADD <Channel No> and ship an SMS to an operator outlined quantity. If you happen to’re sending the message from a non-registered cell quantity, then the format can be:
ADD <Channel No> ID <CustomerID>
The identical course of ought to be adopted to drop a channel. Ship:
“DROP <Channel No>” to the operator quantity if sending from a registered cell quantity, or ship “DROP <Channel No> ID <Buyer ID> if sending from one other quantity.
Channel 999 may also clarify the break-up of your cable invoice expenses to usher in extra transparency.