Whirlpool knew of potential washer issues


Whirlpool knew a few potential downside with certainly one of its common top-loading washing machines months earlier than a sequence of expensive floods that concerned dozens of shoppers. 

CTV’s Steele on Your Aspect has realized of 21 separate floods linked to the identical mannequin of top-loading Whirlpool washer, together with issues at three new apartment developments in Metro Vancouver. 

In lots of instances, the washer activates by itself and overflows, generally for hours. Unsuspecting house owners have returned house to search out water cascading down stairs. Some apartment floods have broken models 4 or 5 storeys under, triggering large insurance coverage claims. 

When CTV requested Whirlpool to touch upon 5 floods attributable to the identical washer mannequin on October 9, together with 4 on the similar East Vancouver strata, the corporate mentioned it had “no info that may point out a development or an issue” with the machine.

However a memo despatched by Whirlpool to unbiased service technicians throughout North America (who should not Whirlpool staff) dated Could 2012 indicated it knew a few potential flooding downside with the machine. 

Describing mannequin Y WET 3300XQO, the technical service pointer warns that the washer “might overfill” and that “the stress switches will ship incorrect water degree readings to the timer.” 

The memo additionally warned about seven different fashions: MET3800SW0, MGT3800XW1, WGT3300XQ0, YMET3800XW0, MGT3800XW0, WET3300XQ0, WGT3300XQ1 and YWET3300XQ0.

We confirmed the memo to Bruce Cran, president of the Customers’ Affiliation of Canada. He known as it “an absolute shame.”

“[Whirlpool] ought to be ashamed of themselves. Not just for the truth that they did not admit it however they really tried to cowl it up,” he mentioned. 

The Surrey apartment owned by Andrea D’Mello is being renovated for the second time in seven months after the suite’s model new whirlpool washer overflowed – twice.

The primary flood attributable to the Whirlpool washer was in April. The second was in late October when her tenants reported the machine turned itself on by itself once more, flooding the apartment, the frequent areas and the neighbouring two models. 

Whirlpool instructed D’Mello the flood was triggered as a result of the washer was used improperly, one thing she doesn’t agree with.

“I imply this isn’t rocket science… who does not know learn how to use a washer in lately and instances?” she mentioned. 

The double floods did large injury and have price D’Mello tens of 1000’s of {dollars} in deductibles and repairs. She’s outraged and desires her washer changed instantly.

“This is sort of a time bomb ready to occur,” she mentioned.

One other resident within the advanced additionally had a harmful flood attributable to the identical Whirlpool washer.  Whirlpool despatched a workforce of technicians to the constructing to examine and restore all of the machines in August – two months earlier than D’Mello’s washer flooded for a second time.

After half a dozen refused interview requests, Whirlpool spoke to Lynda Steele after CTV despatched the corporate a duplicate of its memo.  Tune in on Thursday to search out out what the corporate is saying.



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