Whirlpool refused to honour his 10-year fridge guarantee, Oakville man says


When Naji Alimam discovered his seven-year-old fridge stuffed with melting meals in August, he hoped his 10-year major-parts guarantee would offer a fast, wallet-friendly repair.

However three months later, Alimam remains to be ready.

“We do have a second smaller, a lot smaller fridge,” he mentioned. “We’re a household of 5 with youngsters and stuff and it is simply quite a lot of inconvenience.”

Shortly after Alimam discovered the issue in August, he known as Whirpool, the producer of his KitchenAid product, to ship somebody to restore it.

The technician who arrived informed him the cooling system tubing was responsible, which is a significant half coated below KitchenAid’s guarantee for as much as 10 years.

Alimam nonetheless has a replica of the guarantee he bought together with his fridge seven years in the past. The doc says the corporate can pay for alternative of the, ‘compressor, evaporator, condensor, dryer, and connecting tubing,’ when the product is between six and 10-years-old. (Taylor Simmons/CBC)

However Whirlpool would not restore or change his equipment, telling him “it isn’t repairable,” Alimam mentioned. 

‘You’re feeling cornered’

Whirlpool initially supplied Alimam a 20 per cent low cost on any new fridge, or a reduced fee of $2,350 to switch his present fridge.

“Why promote me a product and say it has a 10-year guarantee on the foremost parts for those who’re not going to honour the guarantee?” Alimam mentioned. “I imply you guys manufactured the product, you need to have the ability to repair it.”

Alimam spent months going forwards and backwards with the corporate, lastly agreeing to pay $1,400 for a lower-end alternative.

“We had been offered one thing that is far more costly than different merchandise as a result of it has the help and it has the model,” he mentioned.

“We do not need to spend hundreds of {dollars} for a brand new fridge … You’re feeling cornered.”

Alimam says he purchased an costly KitchenAid fridge as a result of he believed the model, and the guarantee, had been worthwhile. (Taylor Simmons/CBC)

In an e mail to CBC Toronto, Whirlpool would not touch upon why the guarantee did not apply in Alimam’s case. As a substitute, the corporate mentioned it supplied him a alternative fridge free-of-charge.

In an announcement, Whirlpool mentioned: “We remorse that this shopper had a troublesome expertise in resolving a difficulty together with his equipment. We’re happy to have come to a decision that he’s glad with.”

Suggestions for fridge warranties

Based on proprietor and operator of Brannan’s Equipment Restore Steve Brannan, the decision reached by Alimam and Whirlpool is one cause why a 10-year guarantee could also be price it.

“Not everyone goes to get a brand new fridge,” he mentioned. Most new fridges will not be constructed in addition to up to now, he added, so there’s a probability it might turn out to be a write-off when it is broken.

“The guarantee of 10 years signifies that at seven or eight or 10 years for those who’ve bought an issue you’ll be able to say, ‘Hey, I paid the additional cash, you need to do one thing for me,’ and usually they may,” he mentioned.

Steve Brannan usually will get a name when a fridge goes on the fritz. He says his first piece of recommendation to clients is to name the producer to see if they’re going to supply an answer. (Grant Linton/CBC)

Jeff Hoogendam, supervisor of Tasco Home equipment’ North York location, additionally thinks a very good guarantee is price the additional value.

“I do not suppose that merchandise at the moment are constructed in addition to they was and also you at all times need to have protection, so the longer guarantee does offer you that safety,” he mentioned.

To get essentially the most out of your fridge, and your guarantee, they supplied these 5 suggestions:

1. Make the choice: Money or extra negotiating energy

“I at all times inform individuals purchase one thing center of the road,” Brannan mentioned, including the components in each are principally the identical, however in “premium” manufacturers, akin to KitchenAid, you get a greater wanting product and a greater guarantee.

In the event you purchase the “worth” product with a shorter guarantee, Brannan mentioned, you’ll be able to put that cash in your pocket, as a substitute.

2. A minimum of a 5-year guarantee is price your whereas

Jeff Hoogendam finds many shoppers begin experiencing issues with their fridge between three-to-five years after buying. (Grant Linton/CBC)

Hoogendam mentioned it is after the one-year guarantee expires many individuals discover themselves in hassle.

“Normally, three-to-five years you get quite a lot of complaints,” he mentioned.

In the event you want an prolonged guarantee to get to the 5 years, Brannan recommends you attempt to negotiate it into the product value.

3. Do your analysis

In anticipation of future issues, Brannan would additionally inform a possible buyer to name the producer to see how lengthy it will take for them to ship a technician. If it is too lengthy, he mentioned chances are you’ll need to contemplate simply paying somebody to repair it by yourself.

Hoogendam additionally recommends ensuring your fridge’s guarantee covers all the foremost parts.

4. If one thing goes incorrect, name producer even when guarantee is expired

“I feel the producer needs a very good repute. They need individuals to love them,” Brannan mentioned. “You are at their mercy, however name them.”

5. Be persistent

As in Alimam’s case, persistence can yield outcomes.

“You say, ‘Hey, I purchased your product particularly as a result of I used to be informed how good it was, and it hasn’t lived as much as my expectations,'” Brannan mentioned.

“‘Do one thing for me, make an exception.'”



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